Here at Myers support we recognize that there is not a one size fits all contact form for all of your support needs, that is why we offer multiple ways to get the help you need, from tracking your requests to self help, we strive to provide you the best support experience we possibly can.
ProTrack Console http://console.myersinfosys.com/
The ProTrack Console is your portal to all things ProTrack support. Once logged in you will be presented with any open support tickets so you can quickly view the status. A search box that will let you search our entire knowledgebase and also a submit a new ticket form.
Myers Knowledgebase https://myersinfosys.zendesk.com/hc/en-us
Here you will find documentation on all our products and services along with video tutorials, announcements and self help articles. You will also see a submit a ticket link from the Knowlegebase that will place your request directly in the support queue.
For more information on navigating the knowledgebase, click here
Email support@myersinfosys.com
Email sent to support will go directly to our ticketing system, you will be notified that your email was received and your ticket will be available to review in the ProTrack Console. Once received, the ticket will be reviewed an assigned to one of our customer advocates. Support email is typically monitored Monday to Friday from 8:30 AM to 5:30 PM Eastern time.
Phone 413.585.9820
Calling the phone number above will take you to our phone directory, to go directly to support use extension 2. The support extension is typically monitored Monday to Friday 8:30 to 5:30 Eastern time. If you do get voicemail, please be sure to leave a brief description of your problem along with your phone number, this helps the support staff monitoring the voicemail route your call to the right group on our end. If you dial the phone number after normal support hours, you will be offered a choice to call the on call emergency number, for details on what constitutes a after hours emergency, please see our support policy here
Escalation
Although all of our agents are committed to providing the best support possible to our customers, we recognize that occasionally a ticket might be assigned incorrectly or need another set of eyes. If you do have a request that seems to have been gotten lost, or just need to clarify something in the ticket, please feel free to contact the personnel below.
Chris Martin, Director of Technical Support. Email: cmartin@myersinfosys.com
Kristen Doogan, Director of Professional Services, Email: kdoogan@myersinfosys.com